7️⃣ Withdrawal & Cancellation Form

<h1 style="font-size: 28px; margin-bottom: 8px;">Withdrawal & Cancellation Form</h1>
<p style="color: #666; font-size: 14px; margin-top: 0;"><em>In compliance with EU Directive 2023/2673 — applicable from 19 June 2026</em></p>
<p style="color: #888; font-size: 13px; margin-top: 0;"><em>Page title: Withdrawal & Cancellation Form · Shopify slug: withdrawal-cancellation</em></p>

<p style="background: #e8f4fd; padding: 14px; border-left: 4px solid #2c7be5; font-size: 15px; margin: 16px 0;">
<strong>Your right to cancel:</strong> Under European Union law, you may withdraw from your purchase within <strong>14 days</strong> of receiving your order, without stating any reason. Use the form below to exercise this right in a few simple steps.
</p>

<h2 style="font-size: 20px; margin-top: 32px;">How it works</h2>
<ol>
<li>Complete the form below with your order details.</li>
<li>Review your information at the confirmation step.</li>
<li>Submit your request — an automatic email confirmation will be generated for you.</li>
<li>We will process your refund within 14 days of receiving the returned goods.</li>
</ol>

<div id="vexon-step-1" style="background: #f9f9f9; padding: 24px; border-radius: 8px; margin-top: 24px;">
<h2 style="font-size: 20px; margin-top: 0;">Step 1 — Your Details</h2>

<div style="margin-bottom: 16px;">
<label for="vexon-email" style="display: block; font-weight: 600; margin-bottom: 6px;">Email address *</label>
<input type="email" id="vexon-email" required style="width: 100%; padding: 10px; border: 1px solid #ccc; border-radius: 4px; font-size: 15px; box-sizing: border-box;">
</div>

<div style="margin-bottom: 16px;">
<label for="vexon-order" style="display: block; font-weight: 600; margin-bottom: 6px;">Order number *</label>
<input type="text" id="vexon-order" required placeholder="e.g. #1024" style="width: 100%; padding: 10px; border: 1px solid #ccc; border-radius: 4px; font-size: 15px; box-sizing: border-box;">
</div>

<div style="margin-bottom: 16px;">
<label for="vexon-date" style="display: block; font-weight: 600; margin-bottom: 6px;">Date of order *</label>
<input type="date" id="vexon-date" required style="width: 100%; padding: 10px; border: 1px solid #ccc; border-radius: 4px; font-size: 15px; box-sizing: border-box;">
</div>

<div style="margin-bottom: 16px;">
<label for="vexon-products" style="display: block; font-weight: 600; margin-bottom: 6px;">Items you wish to return *</label>
<textarea id="vexon-products" required rows="3" placeholder="Please list the goods you wish to send back" style="width: 100%; padding: 10px; border: 1px solid #ccc; border-radius: 4px; font-size: 15px; box-sizing: border-box; font-family: inherit;"></textarea>
</div>

<div style="margin-bottom: 16px;">
<label for="vexon-reason" style="display: block; font-weight: 600; margin-bottom: 6px;">Reason for withdrawal (optional)</label>
<textarea id="vexon-reason" rows="3" placeholder="No reason is required — but you are welcome to share one" style="width: 100%; padding: 10px; border: 1px solid #ccc; border-radius: 4px; font-size: 15px; box-sizing: border-box; font-family: inherit;"></textarea>
</div>

<button onclick="vexonGoToStep2()" style="background: #2c7be5; color: #fff; border: none; padding: 14px 24px; font-size: 16px; font-weight: 600; border-radius: 4px; cursor: pointer; width: 100%;">Continue to confirmation →</button>
</div>

<div id="vexon-step-2" style="background: #fff8dc; padding: 24px; border-radius: 8px; margin-top: 24px; display: none; border-left: 4px solid #e0a800;">
<h2 style="font-size: 20px; margin-top: 0;">Step 2 — Review and confirm</h2>
<p>Please review the information below carefully. Once confirmed, your withdrawal request will be submitted.</p>
<div id="vexon-summary" style="background: #fff; padding: 16px; border-radius: 6px; margin: 16px 0;"></div>

<div style="margin-bottom: 16px;">
<label style="display: flex; align-items: flex-start; gap: 10px; font-size: 14px;">
<input type="checkbox" id="vexon-consent" style="margin-top: 4px;">
<span>I confirm that the details above are correct and that I am formally exercising my right of withdrawal within the 14-day period.</span>
</label>
</div>

<div style="display: flex; gap: 12px;">
<button onclick="vexonBackToStep1()" style="background: #ccc; color: #000; border: none; padding: 14px 24px; font-size: 16px; font-weight: 600; border-radius: 4px; cursor: pointer; flex: 1;">← Edit details</button>
<button onclick="vexonSubmitWithdrawal()" style="background: #2c7be5; color: #fff; border: none; padding: 14px 24px; font-size: 16px; font-weight: 600; border-radius: 4px; cursor: pointer; flex: 2;">Send withdrawal request ✓</button>
</div>
</div>

<div id="vexon-step-3" style="background: #e8f7e8; padding: 24px; border-radius: 8px; margin-top: 24px; display: none; border-left: 4px solid #28a745;">
<h2 style="font-size: 20px; margin-top: 0; color: #1e7e34;">✓ Withdrawal request sent</h2>
<p>Your request has been successfully submitted. An email confirmation has been automatically prepared and will reach you shortly.</p>
<p><strong>What happens next:</strong></p>
<ul>
<li>We will respond within 24–48 working hours to confirm receipt of your request.</li>
<li>You will receive return instructions along with our return address.</li>
<li>Once goods are received and inspected, your refund will be issued within 14 days.</li>
</ul>
<p>If you have not heard from us within 48 hours, please contact us directly at <strong>contact@vexon.com</strong>.</p>
</div>

<h2 style="font-size: 20px; margin-top: 40px;">Alternative methods</h2>
<p>You may also submit your withdrawal notice:</p>
<ul>
<li><strong>By email:</strong> contact@vexon.com</li>
<li><strong>By post:</strong> [Your full company address]</li>
</ul>

<h2 style="font-size: 20px; margin-top: 32px;">Downloadable Withdrawal Letter Template</h2>
<p>Use the template below to submit your withdrawal by post or email:</p>
<div style="background: #f5f5f5; padding: 20px; border-left: 4px solid #888; font-family: 'Courier New', monospace; font-size: 14px; white-space: pre-wrap; margin: 16px 0; border-radius: 4px;">To: VEXON
Address: [Your Company Address]
Email: contact@vexon.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number: ______________
Order date: ______________
Goods to be returned: ______________

Name of consumer: ______________
Address of consumer: ______________
Signature (if posted): ______________
Date: ______________</div>

<h2 style="font-size: 20px; margin-top: 32px;">Important information</h2>
<ul>
<li>The 14-day withdrawal period begins on the day you (or a third party other than the carrier) receive the goods.</li>
<li>Sending your withdrawal notice before the 14-day period expires is sufficient to meet the deadline.</li>
<li>You bear the direct costs of returning the goods, unless otherwise stated.</li>
<li>You are liable only for any reduction in value caused by handling beyond what is necessary to assess the nature, characteristics and functioning of the goods.</li>
<li>Refunds are issued via the original payment method used for the transaction, unless agreed otherwise.</li>
</ul>

<p style="margin-top: 32px; font-size: 14px; color: #666;">
For full details of your cancellation rights, please consult our <a href="/policies/refund-policy" style="color: #2c7be5;">Cancellation Policy & Returns</a> page.
</p>

</div>

if (!name || !email || !order || !date || !products) {
alert('Please complete all required fields marked with *');
return;
}

var summary = '<p><strong>Name:</strong> ' + name + '</p>' +
'<p><strong>Email:</strong> ' + email + '</p>' +
'<p><strong>Order number:</strong> ' + order + '</p>' +
'<p><strong>Order date:</strong> ' + date + '</p>' +
'<p><strong>Items:</strong> ' + products + '</p>';
if (reason) summary += '<p><strong>Reason:</strong> ' + reason + '</p>';

document.getElementById('vexon-summary').innerHTML = summary;
document.getElementById('vexon-step-1').style.display = 'none';
document.getElementById('vexon-step-2').style.display = 'block';
window.scrollTo({ top: document.getElementById('vexon-step-2').offsetTop - 20, behavior: 'smooth' });
}

function vexonBackToStep1() {
document.getElementById('vexon-step-2').style.display = 'none';
document.getElementById('vexon-step-1').style.display = 'block';
window.scrollTo({ top: document.getElementById('vexon-step-1').offsetTop - 20, behavior: 'smooth' });
}

function vexonSubmitWithdrawal() {
if (!document.getElementById('vexon-consent').checked) {
alert('Please tick the confirmation box to proceed.');
return;
}

var name = document.getElementById('vexon-name').value.trim();
var email = document.getElementById('vexon-email').value.trim();
var order = document.getElementById('vexon-order').value.trim();
var date = document.getElementById('vexon-date').value;
var products = document.getElementById('vexon-products').value.trim();
var reason = document.getElementById('vexon-reason').value.trim();

var subject = encodeURIComponent('Withdrawal Request — Order ' + order);
var body = encodeURIComponent(
'Withdrawal / Cancellation Request\n' +
'(under EU Directive 2023/2673)\n\n' +
'Name: ' + name + '\n' +
'Email: ' + email + '\n' +
'Order number: ' + order + '\n' +
'Order date: ' + date + '\n' +
'Items to return: ' + products + '\n' +
(reason ? 'Reason: ' + reason + '\n' : '') +
'\nI hereby formally exercise my right of withdrawal within the 14-day period.\n\n' +
'Date: ' + new Date().toLocaleDateString('en-GB')
);

window.location.href = 'mailto:contact@vexon.com?subject=' + subject + '&body=' + body;

document.getElementById('vexon-step-2').style.display = 'none';
document.getElementById('vexon-step-3').style.display = 'block';
window.scrollTo({ top: document.getElementById('vexon-step-3').offsetTop - 20, behavior: 'smooth' });
}
</script>

7️⃣ Withdrawal & Cancellation Form

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7️⃣ Withdrawal & Cancellation Form