6️⃣ Contact

Contact

Last updated: 24 June 2026

Page title: Contact · Shopify slug: contact

Have a question about your order, one of our home and garden products, or anything else?
Our support team is here to help and endeavours to respond to every enquiry promptly and with care.

How to Reach Us

The quickest and most efficient way to contact us is by email. It allows us to review your query carefully and come back to you with a thorough, well-considered response.

Email: contact@vexon.com
Website: vexon.com

Response Time

We aim to reply to all messages sent to the address above within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be addressed on the next available working day.

During particularly busy periods — for instance around public holidays or promotional campaigns — response times may be slightly longer. We value your patience and assure you that no message goes unanswered.

Helpful Information for Your Enquiry

To allow us to assist you as efficiently as possible, please include the following in your message:

Order number — if your query concerns an existing order
Full name — as entered when placing the order
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — particularly useful when reporting damaged or faulty goods

How We Can Help You

Our team is on hand to assist with a wide variety of matters, including:

Questions about the status or tracking of your order
Returns, exchanges and reimbursement enquiries
Product details and availability within our home and garden range
Reports of damaged, defective or incorrect goods
General questions about our website or your account
Suggestions and feedback to help us improve our service

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be directed to contact@vexon.com, ideally with a clear subject line indicating the nature of your enquiry. Your message will be forwarded to the appropriate department without delay.

Privacy of Your Communication

Any personal data you share with us by email will be used exclusively to handle your enquiry and will be processed in accordance with applicable data protection legislation. Further information is available in our Privacy Policy.